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Love Your Practice

Oct 22, 2020

For most of us, as dental practice owners, being an employer is the hardest part of our jobs! My guest this episode is Adrienne Twigg, the co-owner of Bent Ericksen, a dental human resources company that helps clients in all 50 states with their leadership needs. As Adrienne says, we want to be good at everything we do, and being the leader that your team needs comes with many challenges and requires energy and commitment from you… But once your employees and staff members are confident in how you manage the practice, your team can become your competitive advantage!

This episode will help you create a happy atmosphere in your practice that reduces stress and allows your team members to thrive. We discuss some great ways to communicate with and show your employees they are recognized and appreciated as well as some ways to handle situations that require correction. Adrienne points out, “What we accept, we teach.” So, it is important to correct or address issues within about 24 hours so issues are not seen as unimportant, creating the opportunity for the action to be repeated. She stresses the importance of taking the time to handle staffing corrections so the team is strong and patients are happy with the office and feel safe to be there. Listen to this episode for some valuable tips to create synergy within your office and have a positive reputation in the community as a good leader!

Highlights from this episode:

  • Handling staff correction issues properly
  • Incorporating your beliefs into how you manage situations
  • The importance of consistency as a foundation in your practice
  • The value of happy team members and how that affects the treatment of patients
  • Creating a good reputation in the community
  • Approaching things with the right mindset as a leader
  • Communication is the root of everything so everyone is heard
  • The 5 languages of appreciation 

Resources and links mentioned:

Bent Ericksen office: 800-679-2760

21 Irrefutable Laws of Leadership by John C. Maxwell

The 5 Love Languages by Gary Chapman

Laura’s email:

Laura’s website: The Life Coach for Busy Dentists

Laura’s podcast: Feeling Good: A Podcast for Dentists

Laura’s business Facebook page:

Laura’s personal Facebook page:

Thank you so much for tuning in to this podcast! I would love it if you would share it with others and leave a review for others to see!

~ Laura